At this stage, new car repair factories are opening every day, and some are closing down. The water in the automotive aftermarket is still very deep today, and even stores that have been operating for many years are at risk of closing down. If bosses don't want their repair plants to go bankrupt so soon, they must learn to plan for the rainy day, look far ahead, and they can't enter the pits mentioned below. So what pits are easy to get into in a new car repair plant?

　　一：重顧客而無視員工

　　First: Valuing customers and ignoring employees

　　剛剛開業(yè)的汽修廠，很多管理者都過火關(guān)注市場的反應(yīng)，把絕大局部時間和精神都放在了車主身上，無可爭議的把銷售放在位。

　　In the newly opened automobile repair plant, many managers pay too much attention to the reaction of the market, put most of the time and spirit on the owner, and indisputably put sales in the first place.

　　員工的用餐問題沒有處理能夠疏忽不計，員工的休班問題能夠高高掛起，員工的住宿問題未來再提。只需觸及到員工的問題，都是能夠往后拖一拖、放一放，都是微乎其微的事情。

　　Employee meals can be neglected if not handled, staff off-duty issues can be high hanging, staff accommodation issues will be raised in the future. Only when it comes to employees'problems, can we drag them back and put them aside, which is a trivial matter.

　　天天研討財務(wù)報表，時時看汽車維修軟件提示的預(yù)定效勞?？腿瞬贿M店犯愁，客人進了店還是犯愁，擔(dān)憂顧客對效勞不稱心，擔(dān)憂員工效勞不積極。于是，一切財力、物力都是盤繞著客人轉(zhuǎn)，注重市場，注重車主沒有錯，關(guān)鍵由誰來注重才干完成。把顧客當(dāng)上帝，可是作為老板的你，能否明白是誰可以讓顧客享用上帝的禮遇？

　　Discuss the financial statements every day and see the scheduled service prompted by the automobile maintenance software from time to time. When the guest does not enter the shop, he worries about whether he enters the shop or not. He worries that the customer is not satisfied with the service and that the staff is not active in the service. Therefore, all financial and material resources are revolving around the customers, focusing on the market, focusing on the owner's right, the key is who pays attention to accomplishment. Take customers as God, but as the boss, can you understand who can let customers enjoy God's courtesy?

　　處理方法：

　　Processing methods:

　　員工稱心，是老板完成車主稱心的前提和基本，員工這個環(huán)節(jié)和程序誰都繞不過去，不只僅是汽修行業(yè)，其他任何行業(yè)都一樣。

　　Employee satisfaction is the premise and basis for the owner to complete the car owner satisfaction. No one can get around this link and procedure of employee, not only in automobile repair industry, but also in any other industry.

　　沒有任何一個老板可以拋開員工，直接把產(chǎn)品和效勞提供應(yīng)客人，終還是要依賴員工來完成。所以剛剛成立的汽修廠不要過火的關(guān)注顧客，把內(nèi)部顧客——員工照顧好了，你的外部顧客自然就稱心了。

　　No employer can leave employees behind and provide products and services directly to customers, and ultimately rely on employees to complete. Therefore, the newly established automobile repair plant should not pay too much attention to customers, take good care of internal customers - employees, and your external customers will naturally be satisfied.

　　二、注重管理制度，疏忽企業(yè)文化

　　2. Pay attention to management system and neglect enterprise culture

　　規(guī)章制度的確能約束人邪惡、懶散、自私的一面，引導(dǎo)著員工朝著企業(yè)的請求和方向去工作。但是，再好的效勞規(guī)范和出品流程，都是針對大多數(shù)顧客的普通性需求。

　　Rules and regulations can indeed restrain the evil, lazy and selfish side of people, and guide employees to work towards the request and direction of enterprises. However, the best service standards and production processes are aimed at the general needs of most customers.

　　由于顧客的消費習(xí)氣不同，消費需求不同，再好的效勞規(guī)范都不可能滿足一切的客人，這就需求員工的個性化效勞。

　　Due to different consumer habits and different consumer needs, no matter how good service standards can meet all customers, which requires the personalized service of employees.

　　這種個性化效勞的提供，就不再是規(guī)章制度可以請求出來的，它來自于員工對老板，對這份事業(yè)的高度認(rèn)同。沒有這份認(rèn)同，這種個性化效勞就不會完成。

　　This kind of personalized service is no longer required by rules and regulations. It comes from the high recognition of the employee to the boss. Without this recognition, this personalized service will not be completed.

　　其次，老板的接人待物，為人處事的作風(fēng)和規(guī)范，都潛移默化的影響著身邊的每一名員工。當(dāng)有一天，你看到他們身上的不雅之處，他們就是你原來的樣子，只是員工充任了你的一面鏡子，照映出了你的美與丑。所以，要留意本人平常的習(xí)氣和養(yǎng)成，由于你正在盲目不盲目的復(fù)制著跟你一樣的員工。這就是企業(yè)文化的構(gòu)成。

　　Secondly, the boss's hospitality, the style and norms of dealing with people, have a subtle impact on every employee around. One day, when you see the discrepancies in them, they are the same as you are, but the employees act as your mirror, reflecting your beauty and ugliness. So, pay attention to my usual habits and cultivation, because you are blindly copying the same employees as you. This is the composition of corporate culture.

　　處理方法：

　　Processing methods:

　　用企業(yè)文化來補償規(guī)章制度的破綻，由于再好的規(guī)章制度只能管理住員工的手和腳，但是管不住員工的心，人在哪里不重要，心在哪里才重要。

　　To compensate for the flaws of rules and regulations with corporate culture, because the best rules and regulations can only manage the hands and feet of employees, but can not control the hearts of employees, where people are not important, where the heart is important.

　　要想讓員工變得更，先改掉本身上的缺點，本身的問題處理好了才干博得下屬的信任，才干影響更多人，構(gòu)成良好的企業(yè)文化，把員工培育成你想要的那種人。

　　In order to make employees better, we should first overcome their own shortcomings, solve their own problems, win the trust of subordinates, influence more people, form a good corporate culture, and cultivate employees into the kind of people you want.